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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Our goal is to exceed your expectations by serving the freshest seasonal food, beautifully displayed, and served professionally by our highly trained staff. The guidelines below will assist your event planning with the basic information to get started.
Standard service hours are Monday to Friday, 7:00 AM to 2:30 PM. Requests for service outside of these hours may require additional service fees. Holidays and periods when classes are not in session will require additional service fees.
Please note that NexDine has the first right of refusal for the Insmed guests for any order over $200.
All orders should be placed directly on the catering site (insmed.catertrax.com) to ensure the most efficient and reliable method of ordering. If you should need login credentials or have general questions, please email – sblonder@nexdine.com or dmacmath@nexdine.com.
Even if the date or guest count of your event is only tentative, please notify our office of your event so that we can make preliminary plans to ensure a memorable occasion.
Whether the event is to take place on or off-site, you will need to have a confirmed reservation and date for the venue location before we will be able to make deliveries.
All catered functions must be secured by payment before they occur. Payment types include Visa, MasterCard, Discover, Cash, Check, and Cost Center. There will be an applicable 7.00% local sales tax added to all nonexempt customers. Organizations with tax exempt status will be required to submit a copy of their exemption Certificate (4) business days prior to their event date. Payments not received after 60 days from event service date are subject to a 5% finance fee weekly for each additional week that payment is not received. All external events must be paid either via cash, check or credit card.
All cancellations or changes must take place at least (2) business days before your function. If you do not contact us with a final count within the (2) business days allowed, we will prepare for the estimated number and charge accordingly. If you cancel or change an event after this deadline, some of the expenses already incurred cannot be absorbed and will have to be billed. Any event over $5000 requires changes or cancellation (1) week in advance. Any purchases made on behalf of the client by NexDine for specialty food or service ware will be billed accordingly. Should the building be closed for a weather event or any similar circumstance, all orders for the closure period will be cancelled without penalty.
There are no delivery fees for catering services held within the Insmed complex as long as minimum orders are met.
Multiple events where additional staff is needed will be charged with additional fees broken down by percentage of sales.
All events before or after hours will be charged additional fees.
As the host of the catered event, you are responsible for the equipment we have provided for the service of your catered event. Any missing or damaged catering equipment or supplies will be charged to your account at replacement cost. All equipment rentals are additional charges added to the event total.
We will be happy to order, receive, and handle floral arrangements for you. For decorative requests, an additional fee will be determined in accordance with your specific order.
Additional linens will have an added charge if needed.
Delivery and cleaning fees may apply for smaller orders and will be quoted explicitly.
Due to health regulations, it is the policy of NexDine that excess food items from events cannot be removed from the event site once placed on any buffet. Items purchased for pick up should be properly stored prior to the event and removed and disposed of by the host of the event.
Due to state and local food code, no outside purchased items can be stored in refrigeration or cooked in the equipment shared by NexDine. All food items must be purchased by and served by NexDine to comply with the code.
Insmed requires all that all food, beverages, glassware and serving utensils be removed from conference rooms after the meeting/event is completed.
If you are requesting alcohol for an event you must have a confirmation from the Events Coordinator that space has been reserved, along with a $100 non-refundable deposit and a signed Event Agreement and Alcohol Request Form. Please review our Alcohol Policy for events here.
